9baji Privacy Policy
Your personal information is our top priority. Learn in detail how 9baji collects, uses, and protects your data.
Introduction and Scope
9baji ("we", "us", "platform") is a trusted online betting and casino service provider in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use our website and services.
By visiting this website or creating an account, you are considered to have agreed to this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our services.
This Policy applies to all users — those who only browse the website, registered members, and those who actively use betting or gaming services. All our operations are carried out through SSL encryption and internationally standard security technology.
What Information We Collect
We may collect various types of information from you. This information is mainly of two kinds:
2.1 Information You Provide Directly
- Full name, date of birth, and national identity card details.
- Valid email address and contact information.
- Financial transaction details including bKash, Nagad, Rocket, or Upay numbers.
- Account username and password (stored in encrypted form).
- Support tickets, live chat messages, and any other information provided through communication channels.
2.2 Automatically Collected Information
- IP address, browser type and version, and operating system information.
- Cookies and session data — used to improve service quality.
- Your browsing behaviour, such as pages visited, links clicked, and time spent on the site.
- Device information, such as device type, screen resolution, and hardware identifiers.
- Transaction history, betting records, and gaming activity logs.
Purpose of Data Use
9baji uses your personal information for the following legitimate purposes:
Account Management
Your information is needed to create, verify, and manage your account. Personal information is used to complete the identity verification process (KYC) and to prevent fraud.
Financial Transactions
Your financial information is used to process deposits and withdrawals smoothly. Secure processing is ensured for a minimum deposit of ৳500 and withdrawals of ৳1,000.
Customer Support
Your identity and issue details are needed to provide our 24/7 Bengali live chat support. This information is used to resolve your complaints quickly.
Security and Protection
Your information is monitored to prevent unauthorized access, fraud, and money laundering. Gaming behaviour is analysed to ensure responsible gaming.
We may also use data for service improvement, technical troubleshooting, meeting legal obligations, and conducting analytics to enhance user experience.
Data Storage and Security
9baji follows industry-standard technology and practices to protect your personal information. Our security framework includes the following measures:
- All data transfers are handled through TLS/SSL encryption.
- Passwords and sensitive information are stored using strong hashing algorithms.
- Databases are backed up regularly and access is kept restricted.
- Automated monitoring systems are active to detect suspicious activity immediately.
- A limited number of staff have access only to the information necessary to carry out their responsibilities.
- Our systems are regularly tested through third-party security audits.
Your information is retained for a specified period in accordance with legal requirements. Even after an account is closed, some information may be kept for a set period to meet applicable legal obligations.
Sharing Data with Third Parties
9baji never sells your personal information to third parties for commercial purposes. However, limited data sharing may occur in the following situations:
Payment Processors
Necessary information is provided to the relevant payment gateways to complete financial transactions through bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies.
Legal Obligations
Information may be provided to authorities to comply with court orders, government directives, or applicable law. We always disclose the minimum information necessary within the required limits.
Technology Service Providers
We work with trusted technology partners to operate the website and improve service quality. These partners operate under strict confidentiality agreements and may not share your information with anyone else.
Cookies and Tracking Technologies
Our website uses cookies to improve your experience and deliver services smoothly. Cookies are small text files that your browser stores on your device.
6.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions and ensure security. Services will not function without these.
- Functional Cookies: Used to remember language preferences, website settings, and your preferences.
- Analytics Cookies: Used to collect anonymous data to understand how users use the website and to improve services.
6.2 Cookie Controls
You can reject or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the service. Most browsers accept cookies automatically, but you can change this setting.
Your Data Rights
You have the following rights over your personal information and 9baji is committed to respecting these rights:
Right to Access
You have the right to know what information we hold about you and to receive a copy.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances you have the right to request deletion of your information, though legal obligations apply.
Right to Restrict Processing
In some circumstances you may request that processing of your information be restricted.
Right to Portability
You have the right to request the information you have provided in a structured format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
To exercise these rights, contact us by email at [email protected]. We will verify your request and try to respond within 30 working days.
Protection of Minors
9baji provides services only to those aged 21 or above. We do not knowingly collect personal information from minors.
An age verification process is followed at the time of registration. If we become aware that a minor is using our platform, their account will be closed immediately and their stored information will be deleted. If a parent or guardian believes their child is using our services, please contact us.
International Data Transfers
Although our services are operated from Bangladesh, some data may be stored or processed on international servers due to technical requirements. In such cases we ensure that:
- Data transfers are made only to providers that comply with trusted, internationally recognised security standards.
- Encryption is used for all data transfers.
- Third-party service providers are bound by strict confidentiality agreements.
- Fair play and transparency principles are followed in data processing.
Changes to the Policy
9baji reserves the right to update or change this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:
- By publishing a notice in a prominent place on the website.
- By sending a notification to your registered email.
- By displaying a notification when you log in to the service.
If you continue using the service after changes are made, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.
Responsible Gaming and Data
We take responsible gaming seriously. By analysing data on your gaming behaviour, we identify potentially problematic gaming patterns and provide support where needed. Information collected for this purpose is used solely to protect the user — it is not used for advertising or shared with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
Governing Law and Jurisdiction
This Privacy Policy is governed by applicable law. Any dispute relating to this Policy will first be attempted to be resolved through discussion. If resolution through discussion is not achieved, the matter will be settled through the relevant legal authority.
The Bengali version of this Policy shall be considered authoritative. In the event of any ambiguity in a translation, the Bengali version will take precedence.
Questions About Privacy?
Our 24/7 support team is always ready to answer any questions you may have.
Email: [email protected] — Support: 24 hours, 7 days